A+R TERMS + CONDITIONS

Quotes + Sales Confirmations

Carefully review quotes for accuracy, including product specifics, shipping address and any details relevant to order.

Quotes are valid for 30 days from date sent by A Plus R Inc (hereafter A+R). Quotes with pricing related to special retail offers and promotions may have a shorter time frame than 30 days. In such cases, the shorter valid date window will be noted on the quote or in the email pertaining to the order. Exceptions can be made—and only by written approval of A+R management—to extend quote timeframe to meet customer needs.

Discounts, where applied, are dependent on the entirety of the quote. Changes to quantities, products, options and other significant factors may require an amended quote to reflect these modifications and may not reflect the original discount..

All quoted lead and delivery times are estimates and not guarantees. After a quote is approved and orders are finalized, A+R will confirm lead times and inform customers of any changes.

At the time an order is submitted, the delivery address and any special delivery requirements must be provided to A+R in writing. Failure to do so, or any changes can result in delays and/or extra charges. (See Delivery for more details).

Carefully review Sales Confirmation to ensure accuracy of products ordered. While A+R makes every effort to quote and confirm the required product, the client is responsible for reviewing sales confirmation and informing A+R of any discrepancies or changes within 24 hours.

Invoices + Payments

After Sales Confirmation is approved, A+R will send an invoice for payment under the agreed terms. Sales tax, when applicable, will be applied at this time. Please note that sales tax exemptions must be received via email to A+R design advisor prior to invoicing. Sales tax, once paid, cannot be refunded.

Payment may be made by check, wire transfer or credit card. On all invoices of more than $10,000, a credit card surcharge of 3% will be applied, by arrangement. A+R reserves the right to delay order delivery until balance is paid.

Cancellations + Returns

Cancellations must be received by A+R within 24 hours of the order confirmation or invoice being sent.

Trade and discounted sales, made-to-order items and special order items are final sale and non-returnable/non-refundable unless otherwise previously agreed upon. A+R is under no obligation to accept return of trade items. Sale and discounted items are final sale and non-refundable, unless by special written agreement with A+R. A+R reserves the right to approve or deny any return requests at its sole discretion. Extended lead times are beyond A+R’s control and are not an accepted reason for cancellation or return.

In exceptional cases where a trade sale return is approved, a 35% restocking fee will apply. Any and all return shipments must be insured and all shipping costs incurred are the customer's responsibility. Returns must be received in original condition and with all packaging and inserts complete, undamaged and intact.

Damages + Incorrect Items

For all deliveries, the customer or receiver has the right to refuse delivery only if the product shows visibly substantial damage to external packaging (box punctures, rips, crushing, etc).

A+R will make a reasonable effort to resolve any reported issues, including repair, replacement, inspection, or additional discounts by agreement, but makes no guarantee or promise of resolution. A+R will not be responsible for expenses caused by product damages, late delivery or non-functioning product, including but not limited to: additional labor, re-delivery to site etc.

A+R reserves the right to replace damaged goods and/or missing shipments.

For Residential Deliveries: All deliveries must be inspected upon delivery. Any damages to external packaging must be noted on delivery paperwork (POD).  All products must be unboxed/uncrated and inspected within 48 hours. Any damaged or incorrect products must be reported within 48 hours of delivery—in writing to A+R—with clear photographs illustrating the issue. Failure to report damage within 48 hours may result in additional replacement costs, which is the customer’s responsibility. A+R is unable to provide expedited production or shipping for damaged or incorrect items. After 48 hours A+R will consider the product fully delivered and accepted.

For Commercial/Warehouse Deliveries: All orders must be inspected on delivery. Any damages to external packaging must be noted on delivery confirmations and reported to A+R within 7 business days of receipt.  All products must be unboxed/uncrated and inspected for damages within 7 business days, and any damaged or incorrect products must be reported to A+R within that time frame. Failure to report damage within this time may result in additional replacement costs, which is the receiver's responsibility. The warehouse or client is responsible for taking clear photographs of packaging—including boxes, pallets—and any product identified as damaged/missing on POD. Claims without clear photos cannot be accepted. A+R is unable to provide expedited production or shipping for damaged or incorrect items. After 7 days, A+R will consider the product fully delivered and accepted.

Lead Times

Lead times provided are good faith estimates. Lead times may vary based on a range of factors: production time, customs clearance, shipping delays, weather, and material shortages. While A+R will make every effort to make timely delivery, we cannot be held responsible for manufacturing or shipping delays outside our control. If products are required by a specific date, it is the customer’s responsibility to communicate this to A+R at the time of order, so we may raise any potential problems. Delay in delivery does not constitute grounds for cancellation, as product will, in most cases, already be in production.

Deliveries

Changes to the delivery address or method of delivery may incur additional costs.

Once the product is received in our local hub, delays of more than one week may result in storage fees that will be the customers responsibility.

Any costs associated with a failed delivery that is not the fault of the shipping company or A+R will incur additional charges which must be paid or agreed before re-delivery is attempted.

Smaller items and orders will ship via UPS or FEDEX. Larger items and orders (including all furniture) will ship via freight, as detailed below. Freight orders are delivered during weekdays only, generally during business hours.

International shipping and shipping to Hawaii and Alaska are considered special cases, and are not covered by these terms. Please contact your A+R design advisor for details in these cases.

At the time of order, the customer must inform A+R of any special requirements for delivery, including but not limited to: restricted access, narrow roads or restricted hallways, stairways, Insurance (COI) requirements, delivery hours etc. Customer is responsible for measuring and ensuring order will fit inside of elevators, through doors, etc.

Standard Freight Delivery: In this case the freight company will make an appointment to deliver ahead of time, and goods will be delivered boxed or palletized, with the customer responsible for removing goods from the pallet and/or unboxing and disposing of all packaging themselves. Residential addresses will have goods delivered to a safe place at your property (front door of a single family home, inside the gate of an apartment complex, etc). If there is a long driveway, the goods may be delivered at the closest location inside the gate.

Commercial addresses and warehouses will have delivery to a loading dock or inside the entrance to the business.

"Threshold" Delivery: your order arrives “across the threshold” and will be placed inside the first available dry area. At a residence, this is inside the front door or front garage. For apartment or office buildings, this is in the first-floor lobby. Delivery does NOT include stairs, elevators, or other factors off the ground floor. Unpacking order and packaging removal are NOT included. 

"White Glove" Delivery (Not available in all areas): Items will be delivered to the room of your choice. All the items will be unpacked and all packaging will be removed. Goods must be inspected at time of delivery and any damages reported and noted on the delivery/packing slip. Assembly is NOT included, and the delivery team will NOT move other furniture, rugs, etc. Please ensure that rooms are clear of obstructions and there is an easy path for the incoming order and process.

"White Glove" Delivery and Assembly (Not available in all areas): Items will be delivered to the room of your choice. All the items will be unpacked, all packaging will be removed, and goods will be assembled. The delivery team will not attach any items to walls or ceilings, connect or disconnect electrical equipment (including lighting) or hang mirrors, lights, wall art, or wall mounted shelving. Goods must be inspected at time of delivery and any damages reported and noted on the delivery/packing slip and reported to your A+R design advisor within 48 hours. The delivery team will NOT move other furniture, rugs, etc. Please ensure that rooms are clear of obstructions and there is an easy path for the incoming order and process..

Please note that weekend appointments, deliveries outside normal business hours and deliveries that require a Certificate of Insurance or requests for specific delivery times (if available) will incur an additional charge and need to be quoted and paid for prior to delivery. Rescheduling of delivery appointments with less than 48 hours of advanced notice or missed delivery appointments may also be subject to additional fees. 

For further information or clarification, please contact your A+R design advisor.

**Disclaimer: This policy is subject to change at any time at the discretion of A+R. By accepting delivery of the product, the customer acknowledges and agrees to the terms of this policy and releases A+R from any further liability.