Refund policy

Customer service is a priority at A+R, and we strive to take care of clients fairly and reasonably. We hope you will be fair and reasonable with us, too. Most purchases can be returned for a full refund, less shipping fees, within 21 days from delivery date as long as product is in its original, unused condition and returned to us with the packing, inserts and tags in original condition.

Returns or exchanges are NEVER accepted on the following:

- Special orders, defined as orders of products that are not normally stocked, or those that require upholstery or other custom, individual or non-standard finishes. You will be advised at time of sale if your order fallls under this category.
- Products involving assembly that are assembled are no longer considered to be in original condition and may not be returned under this policy.
- Products available at reduced prices are final sale. They cannot be returned or exchanged for product or credit.

All returns require pre-authorization, and client is responsible for shipping costs associated with returning the product to A+R address authorized as the location to return. Shipping charges assessed when placing an order should not be taken as an estimate for return shipping costs. On orders of more than $500 with free shipping and on orders of furniture, lighting or rugs, A+R reserves the right to charge a restocking fee of 20%, payable at the time return is authorized (if the item is not subject to special order terms). Once returned purchase is received at an A+R location, please allow 1-2 weeks for processing. 

International orders are non-returnable.